For those keeping track. Over the last two weeks we got back the overpaid insurance money (what we paid for insurance that we didn't have) The total $131.
I called two weeks ago and was told that my insurance claims check had been mailed. I didn't receive it, so I called and was told it had been mailed to BROOKLYN! OMG! I was beyond angry. I asked to speak to a supervisor about why this issue (with my address that I have changed on multiple occasions as has Viacom HR) was still unresolved. I was told there was no one at customer service who could help me. I asked again, and was hung up on. Viacom HR is now hopefully resolving this issue.